Haven Collective is run by three people, Em, nottzlad565 and Shadz, with help from our admins and moderators. There is no company or call centre behind it, so the quickest way to reach us is through the places our players already are.

Support tickets: for anything that needs a record

Use a support ticket for a purchase that has not arrived, a ban appeal, a report about another player, or items you lost to a bug. Every ticket gets a reference code, so nothing gets lost in a chat history, and you can check its progress at any time. Include the server, the time it happened and any names or Steam IDs involved. A screenshot or a short clip helps more than anything else.

Discord: for questions and everyday help

Our Discord is where the community and the staff team spend their time. Ask in the chat channel for your game, or in general chat, and someone will usually answer quickly. Announcements, wipe news and events are posted there first.

Who to ask

• Em, Discord: emmcguiness

• nottzlad565, Discord: nottzlad565

• Shadz, Discord: oshadz

The full staff list is on the team page. Please use a ticket rather than a direct message for anything involving a payment, a ban or a report, because tickets keep a record and the whole team can see them.

How quickly we reply

Staff play on the servers as well as running them, so reports usually get looked at the same day. Tickets about payments and bans take priority.

Before you ask

Many common questions, such as wipe times, server addresses and how Points work, are answered in the FAQ and the beginner guides for Rust PvP, Rust PvE, Palworld and 7 Days to Die.